Last updated May 23, 2018

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Karianne’s Secret Ltd

Attn: Returns


9 Lode Road, Cambridge

Cambs , CB25 9ER

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least one (1) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

Please note:- Where products have been shipped internationally only the cost of the item will be refunded, customers will bear the cost of outgoing and return postage.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • Items must be returned In the same unused condition that they were received in, including all tags and original packaging.


If you have any questions concerning our return policy, please contact us at:

Phone: 08001958615 (From UK), 07876387829 (Outside UK)