Returns Policy

Thank you for choosing to purchase your Item at Karianne’s Secret.

We have a no quibble, no questions asked return Policy within the UK.

T&Cs are:

Contact us with a return request within 3 days of delivery At and return within 14 days of delivery in the same unworn condition as when received. Complete with uncut Tags and any undamaged gift boxes and Satin bags.

Buyers are responsible for any return postage costs, unless the item is damaged.

If in very rare cases items arrive damaged, you must contact us within 24 hours of delivery with photo evidence for insurance purposes. A replacement will be sent out promptly.

Orders with destinations outside of the UK that would like to return goods. Contact us within 3 days of delivery with the reason At and post back within 7 days Buyers are responsible for any return postage costs, unless the item is damaged.

Any outgoing postage will be deducted from any refund offered.

Customs forms must be clearly marked as returning goods, failure to do this correctly will incur Royal Mail admin charges which will also be the buyers responsibly.

If items are sent outside the United Kingdom buyers are responsible for any Duties or VAT chargeable by destination countries customs.
If items are returned to sender due to non payment of duties, we reserve the right to deduct any outgoing postage costs and admin charges incurred for the returning Item.

Items being transported with DHL or FedEx do not automatically get returned for free, these couriers charge to bring the items back which will also be the buyers responsibility, so avoid this at all costs.

Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are necessary for the website to function and cannot be switched off in our systems.

We use WooCommerce as a shopping system. For cart and order processing 2 cookies will be stored. This cookies are strictly necessary and can not be turned off.
  • woocommerce_cart_hash
  • woocommerce_items_in_cart

For perfomance reasons we use Cloudflare as a CDN network. This saves a cookie "__cfduid" to apply security settings on a per-client basis. This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
  • __cfduid

In order to use this website we use the following technically required cookies
  • wordpress_test_cookie
  • wordpress_logged_in_
  • wordpress_sec

Decline all Services
Accept all Services